Legal
Cancellation and Refund Policy
Cancelling
You can cancel your subscription at any time from your account panel, with no notice period and no need to call or write to us. Cancellation takes effect at the end of your current billing period, and your website stays live until then. We confirm every cancellation by email.
If you only need a break, you can pause a monthly plan instead: once in any 12 months, for 1, 2 or 3 months, from your account panel. Your website is offline and you are not charged during the pause, we keep your content and design, and your plan restarts automatically when the pause ends. Annual plans cannot be paused.
Refunds
- Monthly plans: we do not refund the current month.
- Annual plans: we do not refund the unused part of an annual term.
- Design Requests, quoted work and one-time add-ons are not refundable once the work has started, except where consumer law gives you a right to withdraw (see below).
- We do not offer free trials or a money-back guarantee.
If we end your subscription for a reason that is not your fault, we refund any prepaid fees for the period after it ends.
Your rights as a consumer
If you buy as a consumer, meaning for purposes outside your trade, business or profession, the law of your country may give you additional rights. These rights do not apply to purchases made for business purposes.
European Union and United Kingdom: 14-day right of withdrawal
You can withdraw from your contract within 14 days of the day you subscribed, without giving a reason.
Because you asked us to start the service straight away, if you withdraw within those 14 days we refund what you paid minus a proportionate amount for the service already provided up to the moment you told us you were withdrawing. We refund you within 14 days, using the same payment method, at no extra cost.
How to withdraw:
- Use the "Withdraw from contract" function in your account panel or at altoda.co/withdraw. It asks for your name, the email of your account and confirmation, and we send you an acknowledgement by email straight away.
- Or send us a clear statement by email to [email protected]. You may use the model form below, but you do not have to.
Model withdrawal form
To ADPERA L.L.C-FZ, Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E., [email protected]: I hereby give notice that I withdraw from my contract for the provision of the following service: altoda [PLAN], subscribed on [DATE]. Name: [NAME]. Address: [ADDRESS]. Account email: [EMAIL]. Date: [DATE].
Turkey
At checkout you ask us to start the service before the 14-day withdrawal period ends and confirm that you know this means you will not have a right of withdrawal, in line with Article 15 of the Distance Contracts Regulation. Monthly plans continue until you cancel. Annual plans do not renew automatically: before the end of your annual term we ask whether you want to renew, and we only renew if you confirm. Full details are in our Preliminary Information Form and Distance Service Contract at altoda.co/tr/mesafeli-sozlesme.
Other countries
Any mandatory consumer rights under your local law apply, in addition to this policy.
After cancellation
When your subscription ends, your website goes offline. You can request an export of your content within 30 days. Your domain name stays yours.